Video on Applied Behavioural Analysis (ABA) Therapy Session Circulating on Social Media

Videos of an Applied Behavioural Analysis (ABA) therapy session in March 2019 have been circulating online.  We are sorry for what has happened to the child and understand the pain his family feels.  The therapist involved has since been dismissed and is no longer employed by AutismSTEP. 

On the night of the incident in March 2019, our Clinical Director and the therapist involved visited the family of the child to express our deepest apologies and offer our immediate support. The therapist involved was immediately suspended.  We commenced an internal investigation the next day and following the findings, we dismissed the therapist a day later. 

We understand the family’s desire to seek justice in this incident and have cooperated fully with police investigations.  We are also ready to cooperate with other relevant bodies for further investigations and believe that the authorities will deal with the matter appropriately.

No child and their family should suffer from such distress.  Since the incident in March 2019, we have been in contact with the lawyer representing the family and have been open to discuss claims or recompense matters.  We remain committed towards a mutually agreed resolution. 

Most of the therapists at AutismSTEP have a degree in psychology while the rest have relevant certifications such as degree in early childhood and diploma in psychology.  All new therapists at AutismSTEP must undergo a registered behavioural technician course to ensure they meet the expectations of parents and continue to improve their skills. 

Following the incident, we have proactively enhanced our therapist training programme and conducted face-to-face parent feedback sessions more frequently to ensure their children are receiving the right support.  We have also started organising parents training course to equip them with some skills to help their children and to understand what they can expect out of the therapy sessions, and to seek regular feedback from parents on our therapy sessions.

We have also reviewed the contracts with our therapists to emphasise the seriousness of using physical restraint.  Any form of physical contact by our therapists on their clients for behavioural management now requires the approval of the company.

AutismSTEP expects that all our staff to conduct themselves in a professional manner when interacting with clients, particularly children, and we will not tolerate any misconduct.

We believe almost all our therapists, or indeed almost all behavioural therapists, are professional, sincere and patient in their conduct towards their clients.  It would be unfair to avenge anger to all good therapists due to the misdeed of one.

We remain committed to supporting children with autism and will continue to improve our services.  

Zhang Liyuan

Clinical Director


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